From IT engineering to full operations leadership.
Every role in this record produced a documented artifact — a knowledge base, an automation workflow, a QA framework. Numbers attached.
Four roles. Four shipped systems.
Marketing Operations & Automation Specialist
Marketing Coordinator & Project Manager
UX/UI Optimization Lead
IT Engineering Foundation
Ran UX audits on three marketing platforms, documenting 28 friction points. Redesigned two core user flows, lifting task-completion rates by 33% within 60 days of release.
Built internal tooling and system documentation for a mid-market technology team. Established data-flow standards that became the baseline for later marketing stack integrations.
Managed cross-functional campaign delivery across 6 simultaneous projects. Built QA testing framework that reduced launch defects by 55% in the first quarter of adoption.
Architected end-to-end automation workflows, reducing manual campaign touchpoints by 40%. Delivered a team-facing knowledge base that cut onboarding time from 3 weeks to 6 days.
artifact: automation-workflow-v2 / knowledge-base-1.0
artifact: system-documentation-v1 / data-flow-spec
artifact: qa-framework-v1 / project-delivery-playbook
artifact: ux-audit-report / flow-redesign-spec
What the work actually looks like.
Documentary captures of real process artifacts — dashboards, annotation sessions, and workflow diagrams from live projects.
The record speaks. Now let's move it forward.
If you need an operator who can audit the stack and fix what's slowing the team down, that conversation starts here.